South America: Preventing a sales drop is better than remedying one
When one fridge in a convenience store channel suddenly started to have a noticeable decline in sales, the sales manager didn’t even have to go and investigate – they were able to identify why it happened and enact remedial action remotely, thanks to Nexo.
Using Nexo Truth, the manager could see the fridge in question had no drop in footfall, yet its rate of sale and conversion suddenly dropped. The manager looked at the asset via Nexo Track and immediately identified that the temperature of the fridge had increased over specification. They were able to look further into the diagnostics and determine that it required a new condenser replacement.
The service engineer was immediately dispatched with the right parts and knowledge of the exact length of time it would take to install the new part. This allowed the service to be planned into the engineer’s day along with regular maintenance, ensuring a first to time fix to keep the retailer selling drinks The fridge was not due to be serviced for 4 months, and without Nexo Track, would have been vastly underselling for that whole period. Sales levels immediately recovered to target levels for this retail store and the storeowner was delighted with the innovation that Nexo delivered.